Agenda: 6:00--6:20 Networking 6:20--7:00 No-host dinner 7:00--7:30 Introductions and announcements 7:30--8:30 Main Presentation (followed by Q&A):

Offering Managed Services for Small Business

Managed Services What it is and why you would choose to offer it.
Monthly recurring revenue vs. managed services.
What is "Managed Services when it comes to helping small businesses with computer and network management?
What is the business reason for a small business owner to sign up for manages services?
What is the business reason for a service provider to offer managed services?
    Stabilize cash flow
    Retain clients longer
    More to be added during discussion

How Managed Services model affects your business valuation.
    Do you have a business or a job?
    The Managed Service Agreement
    "The key to maximizing the value of an organization is in maximizing consistent earnings over time , Erick Simpson

Deciding what services to offer (deliverables)
    One program, "you are on the plan or not .
    Tiered program; none, Bronze, Silver, Gold
    Do you want to offer "all-you-can-eat .
    A La Carte "pick from a list with each item priced separately
    Monitoring Only

Tools you can use hosted or in-house
    Kaseya, Level Platforms, N-able, Continuum (formerly Zenith)
    What to monitor

Pricing Managed Services.

How do you start?
    Sell to an existing client
    Market to all new clients

Q & A

Presented by Tom Rich

Currently Senior Technology Consultant for On Line Support, Inc. Former: Owner of Mt. Hood Computer Services, Inc. Former board member of: OCCA, Technology Wizards, No Bug Former MSCE, CCEA, Small Business Specialist

Will IT services go the way of electricity? How long will the transformation take? Who will be the builders in the future? Who will be the buyers?

As an IT Professional, you have your own predictions about industry trends.

Join us for an informative webinar as EasyStreet’s CTO Steve Knipple presents an overview of the top trends in IT services based on leading industry reports plus actual client examples, including:

• High performance computing enabled by flash storage

• On-prem clouds to mitigate bandwidth costs and limitations

• Leveraging IT to meet compliance requirements (PCI, HIPAA, etc.)

• Hybridized IT environments for complex customization

• Actual buying patterns and budget breakdowns

Tuesday, April 15

10:00 – 11:00 a.m. PDT

Click to register: http://bit.ly/1pPk3Ny

About the Speaker:

Steve Knipple has 20 years’ experience in IT enterprise strategy, architecture, management and operations. He is a specialist in Corporate IT transformational programs of local, national and international scale. Before joining EasyStreet in 2010, Steve was Senior Manager of Global IT Architecture, Deployment and Operations at Munich-based Wacker Chemical Corporation. He holds an M.S. in Applied Information Management from the University of Oregon.

There are some great tools to help us install programs on new machines, and to keep them updated. We will cover 3 of them:

• Ninite
• PatchMyPC
• Chocolatey with BoxStarter

Come and see some great tools to help us install programs on new machines, and to keep them updated.

We will look at:

• IT professional use as well as end user use
• Paid and free versions (if they exist)
• Scheduling updates
• Some scripting
• Automating both initial installation and updating
• We will demo the programs and answer questions.

Presented by
Steve Shank: Is the founder and owner of Oregon Computer Solutions. He has been keeping clients' computers safe and profitable for over 30 years.

David Cornelius: Is the founder of Cornelius Concepts, LLC. He is a software developer creating custom business applications, writing retail point-of-sale plugins, and integrating disparate systems

RSVP on Meetup

The Oregon Computer Consultant's Association presents our monthly meeting, with the topic of security: What are we doing to mitigate the increased attack surface we create by supporting clients?

IT providers have become a target for hackers. The software we use to remotely manage client computers and networks adds an attack vector. Losing control of one of these tools would allow remote access not only to our systems, but all client systems we service.

We will discuss:

• What network and system access levels are appropriate for service providers.

• Who is responsible for security and operations when outsourcing IT services.

• What are we doing to reduce the risk to our clients.

• As this issue comes to the attention of our clients, how do we discuss it with them?