This dynamic 3-day course introduces the ITIL Service Lifecycle for managing IT services to deliver on business expectations, and an engaging, case study based approach to learning the core disciplines of ITIL practices.

The ITIL Version 3 best practice is composed of five core disciplines:

* Service Strategy
* Service Design
* Service Transition
* Service Operations
* Continual Service Improvement

These disciplines represent a Service Lifecycle framework that further enhances IT alignment to the business while demonstrating business value, ROI & enabling IT to solve specific operational needs.

In partnership with Pangloss Group, we were able to subsidize this training and bring it to you at an incredible discount. You’ll save more than 60% off of the usual price of this course.

This ITIL V3 Foundation Training explains the core principles of ITIL best practices using real-life examples and prepares you to pass the certification exam. Students have a 100% pass rate with this instructor!

This dynamic 3-day course introduces the ITIL Service Lifecycle for managing IT services to deliver on business expectations, and an engaging, case study based approach to learning the core disciplines of ITIL practices. Students will be positioned to successfully pass the exam required for entry to all intermediate or advanced certification tracks.

This dynamic 3-day course introduces the ITIL Service Lifecycle for managing IT services to deliver on business expectations, and an engaging, case study based approach to learning the core disciplines of ITIL practices. Students will be positioned to successfully pass the exam required for entry to all intermediate or advanced certification tracks.

At the end of this course, you will be able to:

• Understand and explain the key principles and concepts of IT Service Management.
• Identify strategic benefits of implementing ITIL in an organization, and the need for IT to become integrated with Business Services.
• Explain basic ITIL concepts, definitions and processes and how they map to the Service Lifecycle.
• Identify the basic concepts and definitions related to the Service Lifecycle.
• Identify the activities and roles involved with the Service Lifecycle.
• Identify opportunities for Continual Service Improvement, not merely in daily operations, but across all aspects of IT Service delivery.
• Identify the factors that affect the effectiveness of the Service Lifecycle.
• Successfully negotiate the exam in preparation for gathering further capabilities for yourself and your organization.

Register: http://itil-v3-foundation.eventbrite.com/

At the heart of Lean Thinking is the Plan-Do-Check-Act problem solving process popularized by Dr. Deming over fifty years ago. This problem solving discipline is still vital today, and it’s the very core of what it means to be a “learning organization.”

This workshop provides hands-on, experiential learning by applying this discipline to a problem that is meaningful to you:

• First comes a little advance homework – choose a problem you and your team face, gather some data and artifacts, and speak to your stakeholders to understand their perspectives and needs

<li>Then attend the workshop for a six-hour interactive walkthrough of the problem solving process, during which we will tackle the problem you and your team have brought to class</li>

<li>Then participate in a conference call with the course instructor to discuss what you’ve learned, and how you and your team are addressing in a way that it stays solved</li> </ul>

Eric, Thank you so much for wiinrtg such a nice post. We're so glad you found our report valuable and the concept of the New Media Life Cycle worth talking about. We're excited to watch GetSatisfaction grow and we'll be wiinrtg about you again, I'm sure. Thanks again for the kind words. - Andrew

Want to implement a Jira Service Desk instance? Trying to get a botched project back on the rails? Or, want to share your war stories and prep for the next upgrade? Portland Atlassian User Group teams up with local technologists to answer your questions and share their knowledge about Jira Service Desk.

Details:

When? Wednesday, May 16, 2018 - 5pm to 7pm PDT

Where? Wacom Experience Center - 1455 NW Irving St., Portland, OR 97209

What? Learning and collaboration. Bring an appetite and good questions! Food provided for those who RSVP online (help us plan!)

Dylan Pederson is a technical consultant who's successfully implemented JSD instances, migrated servers, and completed upgrades for a number of clients. He'll share his process and lessons learned, including the requirements gathering process, testing, backup, upgrade, and more.

He's joined by Atlassian partner and this month's sponsor Coyote Creek Consulting. Coyote will be offering raffle items and other swag, and guess what, our basket of goodies is now full, too!

Wacom has kindly offered to host us again, thank you. Members of their tech team will also join to share their insights from their own JSD experiences. Learn to be a good client, if you're outsourcing your JSD tech services, and find out what to look for and ask so your org doesn't get taken advantage of.

The DevOps simulation experience is a role-based workshop, focused on the software development and deployment lifecycle. The simulation is highly realistic, and leverages game dynamics to empower cross-functional teams with a shared vision of successful DevOps practices. Participants from a variety of disciplines are immersed into a simulated environment whereby they are challenged to release new products while internal and external forces continually change. This realistic approach delivers a level of tension and excitement that creates an ‘A-HA!’ moment for all involved.

WHAT YOU'LL EXPERIENCE

Accelerated understanding of the benefits of DevOps best practice to large audiences

Rapid familiarization with DevOps terminology and Agile, Lean and ITIL v3 processes

Understanding of how DevOps best practice can facilitate alignment of IT to business objectives

Understanding of DevOps practices that can be executed with immediate effect

This highly interactive, instructor-led simulation is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of DevOps and Agile, Lean, ITIL® best practice in your organization. It helps accelerate the adoption of DevOps across the enterprise, while successfully turning DevOps opponents into advocates. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team. This unique experiential learning approach causes breakthrough understanding and transforms learning into an engaging, fun, and memorable shared experience.

HOW IT WORKS

The DevOps simulation experience is a role-based workshop, focused on the software development and deployment lifecycle. The simulation is highly realistic, and leverages game dynamics to empower cross-functional teams with a shared vision of successful DevOps practices. Participants from a variety of disciplines are immersed into a simulated environment whereby they are challenged to release new products while internal and external forces continually change. This realistic approach delivers a level of tension and excitement that creates an ‘A-HA!’ moment for all involved.

WHAT YOU'LL EXPERIENCE

Accelerated understanding of the benefits of DevOps best practice to large audiences

Rapid familiarization with DevOps terminology and Agile, Lean and ITIL v3 processes

Understanding of how DevOps best practice can facilitate alignment of IT to business objectives

Understanding of DevOps practices that can be executed with immediate effect

AGENDA

ROUND ONE - CHAOS

Working in silos (IT and the Business) Communication issues and chaos Collaboration issues resulting in poor business results and higher costs Introducing the DevOps concepts including Agile, Lean and ITSM

ROUND TWO - IMPROVED

Refining and improving issues from round 1 Introducing Service Virtualization Introducing Continuous Integration Introducing Continuous Deployment Introducing Minimum Viable Product iterations Introducing Automation and Fail Fast Introducing Service Level Management

ROUND THREE - OPTIMIZED

Demonstrates that DevOps culture is key to operational excellence Demonstrate importance of processes and their relationships Significant reduction of development time and errors Increased collaboration, automation and repeatable practices Increased understanding to work together as a high performing cross-functional team Improved ROI and optimized business results

This highly interactive, instructor-led simulation is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of DevOps and Agile, Lean, ITIL® best practice in your organization. It helps accelerate the adoption of DevOps across the enterprise, while successfully turning DevOps opponents into advocates. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team. This unique experiential learning approach causes breakthrough understanding and transforms learning into an engaging, fun, and memorable shared experience.

Not only is Ric Ferrin a dynamic speaker and U.S. Navy Veteran | Chief Warrant Officer, Ric holds an MBA and is certified in PMP and ITIL v3. As the Vice President, Programs, Project Management Institute (PMI) Portland, Ric will share with us how he landed in Project Management and ITSM in the Aerospace industry.

Seating is limited to please don't forget to RSVP.

Bring your resume! NEXTAFF will be there to meet job seekers and share current job openings. NEXTAFF helps companies identify, evaluate & acquire quality talent using their X-FACTOR process.

Whether you are looking to advance your career or are new to Project Management or IT, you will learn about opportunities within IT and Project Management that are essential in providing the skills and solutions that today’s employers desire.

Small bites and beverages provided.

This highly interactive, instructor-led simulation is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of DevOps and Agile, Lean, ITIL® best practice in your organization. It helps accelerate the adoption of DevOps across the enterprise, while successfully turning DevOps opponents into advocates. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team. This unique experiential learning approach causes breakthrough understanding and transforms learning into an engaging, fun, and memorable shared experience.

HOW IT WORKS

The DevOps simulation experience is a role-based workshop, focused on the software development and deployment lifecycle. The simulation is highly realistic, and leverages game dynamics to empower cross-functional teams with a shared vision of successful DevOps practices. Participants from a variety of disciplines are immersed into a simulated environment whereby they are challenged to release new products while internal and external forces continually change. This realistic approach delivers a level of tension and excitement that creates an ‘A-HA!’ moment for all involved.

WHAT YOU'LL EXPERIENCE

Accelerated understanding of the benefits of DevOps best practice to large audiences

Rapid familiarization with DevOps terminology and Agile, Lean and ITIL v3 processes

Understanding of how DevOps best practice can facilitate alignment of IT to business objectives

Understanding of DevOps practices that can be executed with immediate effect

This highly interactive, instructor-led simulation is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of DevOps and Agile, Lean, ITIL® best practice in your organization. It helps accelerate the adoption of DevOps across the enterprise, while successfully turning DevOps opponents into advocates. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team. This unique experiential learning approach causes breakthrough understanding and transforms learning into an engaging, fun, and memorable shared experience.

HOW IT WORKS

The DevOps simulation experience is a role-based workshop, focused on the software development and deployment lifecycle. The simulation is highly realistic, and leverages game dynamics to empower cross-functional teams with a shared vision of successful DevOps practices. Participants from a variety of disciplines are immersed into a simulated environment whereby they are challenged to release new products while internal and external forces continually change. This realistic approach delivers a level of tension and excitement that creates an ‘A-HA!’ moment for all involved.

WHAT YOU'LL EXPERIENCE

Accelerated understanding of the benefits of DevOps best practice to large audiences

Rapid familiarization with DevOps terminology and Agile, Lean and ITIL v3 processes

Understanding of how DevOps best practice can facilitate alignment of IT to business objectives

Understanding of DevOps practices that can be executed with immediate effect