Erin Grace and David Bastedo had a chance to attend the Support Driven Expo conference in June and will be here to share their experiences and what they learned. Support Driven Expo is a conference that brings together customer support professionals to learn from each other and share best practices through talks, workshops, and unconferences. Learn more about how documentation plays a role in customer support and other trends in the support community.

Join us for light refreshments and conversation. Please arrive by 6:15 as the doors lock after that time.

We'd like to welcome Portland Accessibility and User Experience group (@pdxa11yux) as we host a joint meetup/workshop for writing more inclusively.

We’ll share inclusivity guidelines and tips, then break into groups and apply and share what we’ve learned. Together, we’ll uncover solutions to make your writing more inclusive. Please bring any burning accessibility comments or questions and any samples of relevant work you'd be willing to share and discuss.

Write the Docs Portland meetup, Portland State University's Technical Communication group, and PDX Support Driven meetup are combining forces for a very fascinating look into the lives of documentarians, Technical Writing students, and support professionals.

We'll have two members from each group share with attendees what their work day is like. After the "Day in the Life of..." stories, we have an opportunity to ask presenters questions and form breakout groups where attendees can converse with others based on common topics of interest.

Join us on Tuesday, October 16th, from 6 to 8 pm. Location: Smith Memorial Student Union building, meeting space room 333 (building map here: https://www.pdx.edu/student-union/building-directory#Third%20Floor)

Our December meetup features a presentation by Mike Jang (Senior Staff Technical Writer at ForgeRock), as well as several very important announcements for the community. You don't want to miss this!

Here's a teaser for Mike's presentation, "Minimum Viable Documentation for RESTful APIs":

To paraphrase a James Bond movie, "Swagger is not enough..."

...You've done the work to set up OpenAPI specification REST calls for your APIs (Inaccurately known as "Swagger"). You have reference information. But you discover that few users are actually trying REST calls on your system. You're wondering: "What else do I need?"

This presentation will describe the Minimal Viable Documentation (MVD) for RESTful APIs, also known as "What do I need for my developer portal?"

Based loosely on Kristof Van Tomme's presentations on Developer Experience, Mike will describe the MVD for a developer portal, what will help your developers try out your APIs.