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Herding the Cats with Service Blueprinting




Portland Design Thinkers is thrilled to host our next speaker Nandini Nayak: Herding the Cats with Service Blueprinting.

In any human experience-centered program, bringing vision to optimized execution requires continuous cross-functional alignment and collaboration, which often falls apart! Nan will discuss how she has used Service Blueprinting as a key framework to drive alignment in complex organizations. You will learn how UX and Service Design are complementary, the difference between journey mapping and service blueprinting, and why it is important to take a systems view to be a successful design professional.

About our speaker: Nan is an experienced Digital Strategy and Transformation leader with a Human-Centered mindset. She has spent a career at Hewlett Packard and Accenture driving strategic design programs and practices serving audiences across industry segments. Nan holds a Ph.D. in Cognitive Psychology