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CX Obsession

Vacasa Office
850 NW 13th Ave.
Portland, Oregon 97209, US (map)

Someone will be stationed at the front door of the Vacasa office to let you in and badge you up the elevator.



CX Obsession is a meetup for Customer Experience professionals and a showcase of brands doing awesome, innovative work in CX.

In Hospitality, experience is everything. So what can we learn from the industry that all but invented Customer Experience? AskNicely presents CX Obsession, an evening with four customer-obsessed hospitality brands relentlessly focused on delivering amazing experiences. Hear from the experts what sets them apart in their quest for the ultimate experience. You will walk away inspired and with a few new ideas to apply in your own practice, whatever your industry.

Taking place in Vacasa's beautiful Pearl District office space, come to CX Obsession ready to exchange questions, stories, and ideas with those just as customer-obsessed as you are. We'll provide the drinks and snacks.

Here's what we have planned:

5:30pm - 6:00pm Registration, Drinks & Appetizers: Check in and network with the CX Obsession community while you grab a bite to eat and drink.

6:00pm - 6:50pm Inspiring talks and a panel discussion/Q&A with our speakers:

Liz Walker, Product Lead — Airbnb Nate Tomlinson, Director of Customer Experience — Vacasa Chris Bebo, Director of Operations — Provenance Hotels Sean O'Connor, General Manager & Partner — KEX Portland

6:50pm - 7:00pm Debrief: In small groups, take a moment to reflect on what you've heard and share your observations. Write down one action item or takeaway that you will take back to your organization.

7:00pm - 7:30pm More Drinks, Apps, and Networking: Grab a few more nibbles and chat with your peers as we close out the evening (or take a peek at the view from the gorgeous rooftop patio!).