The 7 Deadly Sins of Business Transformation

MOHAN NAIR. Senior Vice President and Chief Innovation Officer, Cambia Health Solutions

In today’s rapidly evolving marketplace, we are seeing the signs of another era of disruptive transformation, i.e., The Internet of Things, A.I., Big Data, Blockchain and Internet Security. When markets transform, companies caught unprepared are left behind. But those who recognize that change is in the air, who are prepared for market shifts, not only prevail but can soar to new competitive heights.

In this talk, Mohan will focus on the “seven deadly sins” that one must avoid in business in order to survive and thrive during market fluctuations. He will offer a way to view transformation and guide you on how to anticipate, understand and ride the waves.

Highlights include: • Examining the new principles of transformation in business • Understanding the value of purpose in organizations • Learn about Market Momentum and how to identify it • Learn how to focus on Value Propositions and Leadership • Understanding the role of a Performance Platform in the achievements of an organization

Biography Mohan Nair servers as Senior Vice President and Chief Innovation Officer at Cambia Health Solutions, a nonprofit health insurance corporation based in Portland, Oregon. He guides Cambia's Innovation Force (IF) as it inspires ideas from a variety of sources, selecting execution-focused concepts and starting them on the path to new businesses or concepts. Mohan joined the company in 2004 as Executive Vice President and Chief Marketing Executive accountable for product development, brand management, consumer-directed health systems/e-business, business intelligence and corporate performance management/planning for all four health plans.

Before joining Regence, Mohan founded Emerge Inc., a business advisory firm, focused on business transformation. He also took over ABC Technologies and ProTools Inc., serving as president of each firm until their profitable sales to SAS and McAfee respectively. He has been an adjunct professor of business at Kellogg School of Management for over 10 years and authored the books Essentials of Balanced Scorecard, Activity-Based Information Systems: An Executive's Guide to Implementation, and Strategic Business Transformation. (Wiley & Sons)

Mohan has served as a member of the Armed Services Interest Group on Cost and Performance Management, and the Government's Committee on Performance and Accountability for the State of Oregon. He also serves on the Chronic Care Workgroup under the U.S. Department of Health and Human Services.

His community activities include board roles in United Way and National University of Natural Medicine (vice chair). He also serves as advisor to the President of George Fox University.

Mohan holds a bachelor's degree in computer science and business, and a master's degree in computer and information sciences from the University of Oregon. He received an accreditation in advanced management from Stanford University.

IT as a Value Creator - How to get IT out of the Engine Room

Abe Lietz, SVP & CIO - KinderCare Education

With digital transformation and technology disruption at the top of the agenda in the board room, IT is uniquely positioned to step of out of back office and take the lead in driving value creation. However, IT teams are often buried in technical debt and struggle to just “keep the lights on”. In this talk, Abe will discuss strategies to transformation the people, process and technology of IT to drive growth, create value, gain market share, and delight customers.

Key topics that will be explored in this talk include,

• Leadership design principles to support digital transformation

• Modern architectures to deliver with speed & quality

• Discuss going “all-in” on public cloud as a key enable

• Examine “experience first” design principles to delight customer

• Learn about leveraging the VC community to accelerate innovation

Abe Lietz is SVP & Chief Information Officer (CIO) for KinderCare Education. In this role, Mr. Lietz leads the Information Technology and Change Management functions for KinderCare and is charged with driving digital transformation to support business growth and managing all key enterprise business systems which includes in-center, family facing, mobile, data analytics and back office applications as well as all supporting infrastructure. Abe is leading a multi-year transformation of KinderCare’s digital capability by reorganizing its people, process and technology to deliver on value creation initiatives through the use of cloud-first architectures (SaaS, IaaS, & PaaS), as well as delivering multiple innovative mobile, web, and data solutions for its customers and staff.

A recognized industry expert, Abe has received multiple industry awards, including being recognized as San Diego’s Top Technology Executive in 2015. He is a frequent speaker on IT transformation and cloud migration strategies and has been featured in many publications including CIO.com, The Wall Street Journal, Forbes and many others.

Prior to joining KinderCare, Mr. Lietz was CIO & VP, Customer Service Operations for Curves and Jenny Craig where he led a complete transformation of the IT organization, as well as managing the service contact center for both brands to drive a best-in-class service experience for customers, franchise owners and corporate users. Prior to Curves & Jenny Craig, Mr. Lietz was Chief Architect & Head of Divisional IT for Life Technologies (now part of Thermo Fisher Scientific) where he was responsible for driving technology strategy, new technology incubation, and overall technical architecture for the IT infrastructure and applications footprint, as well as all instrument and software system product lines. Mr. Lietz holds a B.A. in Business & MIS from Washington State University.