Write The Docs PDX - Learn About The Wacom User Help System
Access Notes
Check in at the security desk to get access to the 27th floor. This usually isn't required for official events and meetups.
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Description
Wacom -- a company which develops Pen Input hardware -- needed a user help system to move beyond static PDFs. Their solution was to separate product-specific PDFs into a series of, mostly common, HTML topic pages. These HTML file were, in turn, processed into a web deliverable package via Python scripting.
The solution is complex, as the Wacom system includes interrelationships between 150+ topics across over 30 products and 14 languages.
The solution required “a more technical Tech Writer” -- as it required knowledge of HTML
Python
JavaScript
Excel Macros
Wacom implemented their solution by integrating their tech writer in their Engineering team. They also included a dedicated engineering resource to support design and development of their technical docs.
Speaker: Arthur Krebsbach, Windows Software Engineer
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javascript, meetup:event=237502711, meetup:group=Write-The-Docs-PDX, software development, technical communicators, technical documentation editing, technical writers, ux design, web development, writing