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Tuesday
Mar 14, 2017
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Write The Docs PDX - Learn About The Wacom User Help System – New Relic Wacom -- a company which develops Pen Input hardware -- needed a user help system to move beyond static PDFs. Their solution was to separate product-specific PDFs into a series of, mostly common, HTML topic pages. These HTML file were, in turn, processed into a web deliverable package via Python scripting.
The solution is complex, as the Wacom system includes interrelationships between 150+ topics across over 30 products and 14 languages. The solution required “a more technical Tech Writer” -- as it required knowledge of HTML Wacom implemented their solution by integrating their tech writer in their Engineering team. They also included a dedicated engineering resource to support design and development of their technical docs. Speaker: Arthur Krebsbach, Windows Software Engineer |