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February 2020 Joint meetup with Write the Docs and Support Driven: Knowledge-Centered Support

Green Bits
310 SW 4th Avenue Suite 700
Portland, OR 97204, US (map)



KCS (Knowledge-Centered Support) is a methodology that brings together support and writing. In that spirit, February's meetup is a collaboration between the Write the Docs and Support Driven communities.

We'll hear Jack Harrison-Sherlock present on how Vend implemented KCS to a global team of 60 spread across 3 offices, doubling their self-service rate and empowering their team to contribute to a single knowledge base. Jack is the Senior Continuous Improvement Lead in the Support Operations team at Vend, where he owns the Support platform/tech and manages special projects.

  • 6:30 to 7:00 Networking
  • 7:00 Presentation