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  <div class="vevent h-event"> <h1 class="summary p-name">SQAUG Presents: Lean Sensei Robert Shaw</h1> <div class='date'><time class="dtstart dt-start" title="2014-09-17T17:30:00" datetime="2014-09-17T17:30:00">Wednesday, September 17, 2014 from 5:30</time>–<time class="dtend dt-end" title="2014-09-17T19:30:00" datetime="2014-09-17T19:30:00">7:30pm</time></div> <div class="location vcard p-location h-card"> <a class="url" href='http://calagator.org/venues/202392943'><span class='fn org p-name'>Con-Way</span></a> <div class="adr p-adr h-adr"> <div class="street-address p-street-address">2055 NW Savier St</div> <span class="locality p-locality">Portland</span> , <span class="region p-region">OR</span> <span class="postal-code p-postal-code">97209</span> <div class="country-name p-country-name">US</div> (<a href='https://maps.google.com/maps?q=2055%20NW%20Savier%20St,%20Portland%20OR%2097209%20US'>map</a>) </div> </div> <div class="description p-description"> <p>This presentation will describe barriers to superior customer service including waste, process issues, and cultural challenges in the workforce. We will also discuss the importance of the Plan, Do, Check, Act cycle. Improvement methodologies covered include: Process Improvement, Problem Solving, and Daily Kata.</p> </div> <h3>Links</h3> <ul> <li><a class="url u-url" href="http://sqaug.org">Website</a></li> </ul> </div>