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SQAUG Presents: Lean Sensei Robert Shaw

2055 NW Savier St
Portland, OR 97209, US (map)

Access Notes

Parking: Plenty of free parking in front of the building.

Con-way's reception desk is located at west end (closest to 21st Ave.) of the AdTech II building, best accessed by turning into the entrance located on 21st Ave.

Follow signs at Con-Way. Free pizza provided!



This presentation will describe barriers to superior customer service including waste, process issues, and cultural challenges in the workforce. We will also discuss the importance of the Plan, Do, Check, Act cycle. Improvement methodologies covered include: Process Improvement, Problem Solving, and Daily Kata.