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Oregon Computer Consultants Assn. May 2012 Meeting

Red Lion Hotel Portland - Convention Center
1021 NE Grand Avenue
Portland, OR 97232, US (map)



Agenda: 6:00--6:20 Networking 6:20--7:00 No-host dinner 7:00--7:30 Introductions and announcements 7:30--8:30 Main Presentation (followed by Q&A):

Offering Managed Services for Small Business

Managed Services What it is and why you would choose to offer it.
Monthly recurring revenue vs. managed services.
What is "Managed Services when it comes to helping small businesses with computer and network management?
What is the business reason for a small business owner to sign up for manages services?
What is the business reason for a service provider to offer managed services?
    Stabilize cash flow
    Retain clients longer
    More to be added during discussion

How Managed Services model affects your business valuation.
    Do you have a business or a job?
    The Managed Service Agreement
    "The key to maximizing the value of an organization is in maximizing consistent earnings over time , Erick Simpson

Deciding what services to offer (deliverables)
    One program, "you are on the plan or not .
    Tiered program; none, Bronze, Silver, Gold
    Do you want to offer "all-you-can-eat .
    A La Carte "pick from a list with each item priced separately
    Monitoring Only

Tools you can use hosted or in-house
    Kaseya, Level Platforms, N-able, Continuum (formerly Zenith)
    What to monitor

Pricing Managed Services.

How do you start?
    Sell to an existing client
    Market to all new clients

Q & A

Presented by Tom Rich

Currently Senior Technology Consultant for On Line Support, Inc. Former: Owner of Mt. Hood Computer Services, Inc. Former board member of: OCCA, Technology Wizards, No Bug Former MSCE, CCEA, Small Business Specialist