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Thursday, April 9, 2009 at 10:32am.
Thursday, April 9, 2009 at 10:32am.
SAOpdx: ITIL Intermediate Service Strategy w/ exam
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Portland State University (PSU) - Smith Memorial Center
Website
Description
Course Dates: May 18-20, 2009
This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
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