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Change #55865
2020-01-07
21:10:32
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Calagator::Event
1250476645
February 2020 Joint meetup with Write the Docs and Support Driven: Knowledge-Centered Support
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<p>KCS (Knowledge-Centered Support) is a methodology that brings together support and writing. In that spirit, February's meetup is a collaboration between the Write the Docs and Support Driven communities.</p>
<p>We'll hear Jack Harrison-Sherlock present on how Vend implemented KCS to a global team of 60 spread across 3 offices, doubling their self-service rate and empowering their team to contribute to a single knowledge base. Jack is the Senior Continuous Improvement Lead in the Support Operations team at Vend, where he owns the Support platform/tech and manages special projects.</p>
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<li>6:30 to 7:00 Networking</li>
<li>7:00 Presentation</li>
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2020-02-04 20:00:00 -0800 |
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1250476645 |
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2020-02-04 18:30:00 -0800 |
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February 2020 Joint meetup with Write the Docs and Support Driven: Knowledge-Centered Support |
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https://www.meetup.com/Write-The-Docs-PDX/events/267740062/ |
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202396465 |
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