Portland Design Thinkers is thrilled to host our next speaker Nandini Nayak: Herding the Cats with Service Blueprinting.

In any human experience-centered program, bringing vision to optimized execution requires continuous cross-functional alignment and collaboration, which often falls apart! Nan will discuss how she has used Service Blueprinting as a key framework to drive alignment in complex organizations. You will learn how UX and Service Design are complementary, the difference between journey mapping and service blueprinting, and why it is important to take a systems view to be a successful design professional.

About our speaker: Nan is an experienced Digital Strategy and Transformation leader with a Human-Centered mindset. She has spent a career at Hewlett Packard and Accenture driving strategic design programs and practices serving audiences across industry segments. Nan holds a Ph.D. in Cognitive Psychology

Our economy has become a service economy. The shift away from manufacturing has been happening for some time, but lately the pace of change is increasing. New offerings make it easier and cheaper for individuals to become service providers, and expanding networks are changing the business landscape day by day. The level of coherency consumers demand across an ever-increasing range of digital and analog interactions is on the rise, too. Established businesses complain of being internally siloed, or not nimble enough to keep up; agile startups struggle to escape price wars in commodified industries. The challenge for organizations large and small is actually the same: how do we connect better? How can we mean more?

The answer lies in understanding the nature of change, which our panel will investigate:

--How can businesses learn to identify when change presents opportunity?

--What does it take to continually understand and adapt to changing customers?

--How do businesses know what to change to stay relevant?

Innovation is essential to meeting today’s challenges through new services or reimagining mature offerings. The changes demanded aren’t limited to improving existing service offerings: innovation is the crucial ingredient to keep meeting changing markets and improve bottom lines, online or in person. We hope you’ll join us for our discussion about what it means to keep up (and forge ahead) in the service economy.

PANEL MEMBERS:

Katie Dill, Head of Experience Design Airbnb As the Head of AirBnB's Experience Design, Katie leads the interaction and visual design team defining Airbnb’s digital products and services. She joined AirBnB from Greenstart venture design where, as a Partner and Creative Director, she worked with early stage startups to design their user experience and brand strategy. Katie's expertise includes interaction and industrial design, business strategy and user research.

Cliff Kuang, Senior Editor WIRED Cliff is an articles editor at WIRED, where he oversees design coverage in-print and online. He also oversees WIRED's homepage and its business coverage online. Previously, he was design editor at Fast Company, where he founded its award-winning spin-off site, Co.Design.

Cale Thompson, Creative Director Ziba Design Cale Thompson is a creative director at Ziba, providing relevant and compelling insights that inspire, inform and affect innovative products and services. He leads multidisciplinary teams of designers and researchers to develop innovative new experiences for businesses.

Delight brings together more than 400 business, design and technology professionals who are passionate about bringing exceptional experiences to life. The event fosters an intimate forum that introduces big ideas, encourages interactive discussions, and builds lasting connections. As we celebrate our fifth anniversary in 2016, we have some fun surprises and one-of-a-kind experiences in store—we can’t wait to share them with you!

Delight Conference looks at experience design from a diversity of perspectives—from analysts to information architects, UX designers to product managers, content strategists to marketers, Delight has something for anyone dedicated to building meaningful experiences.

We'll be reading and discussing Val Head's book, Designing Interface Animations: Meaningful Motion for User Experience. 

The author will join the discussion, digitally, around 6:30.

http://rosenfeldmedia.com/books/designing-interface-animation/

http://amzn.to/2tfBSiB

Please read Puppet Labs' Event Code of Conduct below:

Event Code of Conduct

Exhibitors, speakers, sponsors, staff and all other attendees at events organized by Puppet Labs (PuppetConf, Puppet Camps, training classes, and others) or held at Puppet Labs facilities are subject to these Community Guidelines and Code of Conduct. We are dedicated to providing a harassment-free experience for everyone, and we do not tolerate harassment of participants in any form.

We ask you to be considerate of others and behave professionally and respectfully to all other participants. Remember that sexual language and imagery is not appropriate for any event venue, including talks. Participants violating these rules may be sanctioned or expelled from the event without a refund at the discretion of the organizers or Puppet Labs staff members.

Harassment includes offensive verbal comments related to gender, gender identity or expression, sexual orientation, disability, physical appearance, body size, race, religion, sexual images in public spaces, real or implied violence, intimidation, oppression, stalking, following, harassing photography or recording, sustained disruption of talks or other events, inappropriate physical contact, and unwelcome sexual attention. Participants asked to stop any harassing behavior are expected to comply immediately.

If a participant engages in harassing behavior, the event organizers may take any action they deem appropriate, including warning the offender or expulsion from the event with no refund. If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a member of the event staff immediately.

Event staff will be happy to help participants address concerns. All reports will be treated as confidential. We strongly encourage you to address your issues privately with any of our staff members who are organizing the event. We encourage you to avoid disclosing information about the incident until the staff have had sufficient time in which to address the situation. Please also keep in mind that public shaming can be counter-productive to building a strong community. We do not condone nor participate in such actions.

We value your attendance. If you cannot find a member of the event staff or are not comfortable contacting one of the staff, you can alternatively contact [masked], Kara Sowles (kara at puppetlabs.com) or Nathan Rawlins [masked] or nathan.rawlins at puppetlabs.com).

We expect all participants to follow these rules at all event venues and related social events.

We'll discuss Brett Harned's recent book, Project Management For Humans: Helping People Get Things Done.

The author will join the discussion for Q+A, remotely, around 6:00.

You can purchase a copy of the book at Amazon
(https://www.amazon.com/Project-Management-Humans-Helping-People/dp/1933820519)

or Rosenfeld Media
(http://rosenfeldmedia.com/books/project-management-for-humans/).

About the book:

Project management—it’s not just about following a template or using a tool, but rather developing personal skills and intuition to find a method that works for everyone. Whether you’re a designer or a manager, Project Management for Humans will help you estimate and plan tasks, scout and address issues before they become problems, and communicate with and hold people accountable.

About the author:

Brett Harned is a digital project management consultant, coach, and community advocate from Philadelphia, PA. His work focuses on solving issues that are important to organizations who want to produce quality digital projects in harmony. He loves to build processes and communication tactics that work not only for projects, but for the people involved in them. Prior to starting his consultancy, he was Vice President of Project Management for Happy Cog. In that role, he mentored a team of PMs and managed projects for companies like Zappos, MTV, and Monotype. Brett began blogging about his adventures in project management at brettharned.com when he realized that there was a void in the industry for people in the digital PM role. He has had the privilege to speak at various events internationally and has written for widely read industry websites and publications. One of the most satisfying projects of Brett's career has been building a global All participants must read and abide by Puppet Labs' Event Code of Conduct below:

Event Code of Conduct

Exhibitors, speakers, sponsors, staff and all other attendees at events organized by Puppet Labs (PuppetConf, Puppet Camps, training classes, and others) or held at Puppet Labs facilities are subject to these Community Guidelines and Code of Conduct. We are dedicated to providing a harassment-free experience for everyone, and we do not tolerate harassment of participants in any form.

We ask you to be considerate of others and behave professionally and respectfully to all other participants. Remember that sexual language and imagery is not appropriate for any event venue, including talks. Participants violating these rules may be sanctioned or expelled from the event without a refund at the discretion of the organizers or Puppet Labs staff members.

Harassment includes offensive verbal comments related to gender, gender identity or expression, sexual orientation, disability, physical appearance, body size, race, religion, sexual images in public spaces, real or implied violence, intimidation, oppression, stalking, following, harassing photography or recording, sustained disruption of talks or other events, inappropriate physical contact, and unwelcome sexual attention. Participants asked to stop any harassing behavior are expected to comply immediately.

If a participant engages in harassing behavior, the event organizers may take any action they deem appropriate, including warning the offender or expulsion from the event with no refund. If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a member of the event staff immediately.

Event staff will be happy to help participants address concerns. All reports will be treated as confidential. We strongly encourage you to address your issues privately with any of our staff members who are organizing the event. We encourage you to avoid disclosing information about the incident until the staff have had sufficient time in which to address the situation. Please also keep in mind that public shaming can be counter-productive to building a strong community. We do not condone nor participate in such actions.

We value your attendance. If you cannot find a member of the event staff or are not comfortable contacting one of the staff, you can alternatively contact [masked], Kara Sowles (kara at puppetlabs.com) or Nathan Rawlins [masked] or nathan.rawlins at puppetlabs.com).

We expect all participants to follow these rules at all event venues and related social events.

We're finishing out 2018 having collectively presented roughly 85 human-centered events. Let's celebrate with a Human-centered Community Gathering!

We’ll be joining Portland’s human-centered groups who are passionate about HCD principles and how they can change the way we work and live. You can RSVP with one of the groups listed below or the Count Me In button, here. This is an informal event so signing up is more about getting you a reminder in your email when you need it.

You’ll have an opportunity to:

• Share insights with folks across the many fields that intersect in HCD in Portland
• Shape this community by giving feedback on a few ideas we have been working on for 2019 on how to bring the human-centered communities closer together.

Some of the groups that will be there include:

• Design Thinking For Social Impact
• OpenIDEO - Portland Chapter
• PDX Design Research Group
• Portland Accessibility and User Experience Meetup
• Portland Community Design Thinkers
• Service Design PDX

We support introverts, extroverts, and everyone in-between at this event. Don’t be shy, or do — either way, join the fun and help shape our community!

This event is sponsored by PDXHCD. Want to know more about the human centered disciplines in Portland? Take a look at the event calendar at pdxhcd.org.

In May, IDEO.org and +Acumen will once again be offering their highly regarded free 9-week online course, Design Kit: Course for Human-Centered Design. As we do regularly, Portland Community Design Thinkers will be hosting a special meetup on May 6, where we'll explain what the course is about and what you can expect from it. And for those interested in participating, we'll help you form teams of local colleagues with whom you can work, which we've found vastly improves both completion rates and the experience as a whole.

Created by IDEO.org for those who are relatively new to design thinking, +Acumen's free Design Kit: Course for Human-Centered Design is probably one of the best and most immersive resources anywhere for getting up to speed on the nuts and bolts of HCD. This meetup is specifically for those interested in learning more about the course and helping to form working teams. Please note PCDT is not managing this course -- you'll be on your own for that. But we're keen to give anyone interested a leg up in getting off to the best possible start with a group of other eager local participants, and you're welcome to use our own Slack channel for course communication and organizing, as many groups have previously done.

Read more about the course at the below link.

In brief, it's a nine-week online FREE curriculum that will introduce participants to the concepts of human-centered design and how this approach can be used to create innovative, effective, and sustainable solutions.

During those nine weeks, you'll work online (and off) with a group of 2-6 people, learning the HCD process by applying it to one of three pre-crafted real world design challenges. (You'll also have a choice to craft your own challenge.) Each week you will explore the fundamental concepts through readings, case studies, and short videos. Then you'll meet in-person with your design team to get your hands dirty practicing the relevant human-centered design methods.

Let's get as many teams together as we can for the next course! Read more at this link: http://www.plusacumen.org/courses/introduction-human-centered-design

Meetup Structure:
2018 marks our 3rd year as a meetup! We meet at 10 Barrel every other month for casual #thinksndrinks and chats. This is perfect for someone who wants to learn about Service Design, talk about new trends, share current projects, and ask for advice from the group.

You will be able to find us at 10 Barrel because we will be the only people with print outs, worksheets, post-its and sharpies. :) We sketch. We talk. We have beer. It's a good time.

Every other month when we're not at 10 Barrel, we host hands-on service blueprinting workshops. In exchange for hosting our group, we collect problem statements/ user scenarios from our hosts in advance, and lead a hands-on workshop to build service design blueprints and deliver recommendations in 2 hours. Location of the workshops will vary.

If you have a connection to a business who might be interested in hosting us for a workshop, please send along an introduction: [masked]

To dive in to everything Service Design, our favorite resource is http://www.practicalservicedesign.com. Check out the community on Slack!

In January, Portland Community Design Thinkers gathered to examine how mobile devices and apps are designed to hijack our attention in ways that are not aligned with users’ best interests but, rather, mainly with the interests of advertisers. In that session, we explored how “engagement,” the chief currency of Silicon Valley, has become inextricably linked with the hidden design practices that prioritize user time on platform above all other considerations.

Managing our own ability to ignore these digital distractions is difficult enough; but it becomes vastly more difficult when we must do so for our children as well, who are growing up in a world in which these device mediate nearly every aspect of their social, psychological (and, increasingly, their educational) lives. How do parents and families take back control of their homes -- and their children's futures -- from the Silicon Valley tech giants whose primary concern is maximizing "time on platform" and delivering users' eyeballs to advertisers? There is so much at stake. Cyber bullying, inappropriate texts, social anxiety, depression, ubiquitous porn, and screen addictions are just a few of the issues that might affect our children.

There are certainly benefits to using mobile devices. But how can parents and young children assure they remain the masters of these devices rather than servants to them? How do parents assure they are leading by example to create tech-healthy families?

On May 21, we'll reconvene to consider just these questions. We'll be joined by two Portland subject matter experts, both of whom provide counseling, workshops and proven strategies for parents to help children manage screen time and find balance in the digital age.

Richard Halpern is a Portland-based Parent Educator and Counselor, and the founder of Coach4Parents, providing workshops and parenting strategy sessions to help manage screen time, and to reduce screen dependence, for kids of all ages.

Andrea Davis and her husband, Tyler, are the parents of five kids. Together, they've created BetterScreenTime, a resource for any parent who believes screen time can be a positive experience and who wants to prepare their children for that privilege in the best way possible. It’s for the parent who knows screen time will never be perfect, but believes it can be better.

Join us on May 21 for an interactive discussion. As always, we'll have food and drink on hand from our sponsor, LUMA Institute, some door prize giveaways, and some networking and socializing time prior to and after the presentation.

We're finishing out 2019 having collectively presented roughly 85 human-centered events. Let's celebrate with a Human-centered Community Gathering!

Join Portland’s human-centered groups who are passionate about HCD principles and how they can change the way we work and live.

You’ll have an opportunity to: Meet and share insights with folks across the many fields that intersect in HCD in Portland

Shape this community by giving feedback on a few ideas we have been working on for 2020 on how to bring the human-centered communities closer together.

Some of the groups that will be there include:

• OpenIDEO - Portland Chapter
• PDX Design Research Group
• Portland Accessibility and User Experience Meetup
• Portland Community Design Thinkers
• Service Design PDX
• UX Book Club

Other Good Stuff

We'll be setting up until 5:30 or so. Doors open around 5:45.

The entrance on 7th Ave is ADA-compliant. If you have any accommodation requests, please email [email protected] in advance of the event to discuss.

We support introverts, extroverts, and everyone in-between at this event. Don’t be shy, or do - either way, join the fun and help shape our community!

This event is sponsored by Studio VO, Concrete, and WeWork Labs Portland. Thanks, y'all!

Want to know more about the human-centered disciplines in Portland? You're in the right place.