PSU Professional Development Center

When written well, use cases can effectively convey subtle user-system interactions. This hands-on workshop shows you how to “lighten up” use cases, write them just-in-time and use them to communicate essential system behaviors.

This workshop gives you the hands-on experience and builds the skills you will require to effectively write use cases for an agile environment.

In this hands-on workshop you will learn:

* How to effectively write use cases for agile development
* How to “tune” written descriptions to meet project specific needs
* How to break a use case into user stories and incrementally track their implementation
* Agile usability techniques—personas, Wizard of OZ prototyping
* Incremental writing—adding details when they matter
* How to write acceptance tests for use cases
* To relate use cases to features, business policies, and UI prototypes

This workshop benefits User Experience Designers, Product Owners, Business Analysts and Developers who will learn how to quickly write usage descriptions and integrate them with user prototypes and mock-ups. This workshop also benefits Business Analysts who still need to write requirements but want to “lighten” them up. Developers will benefit from knowing when to ask for usage descriptions and how to review them for “miracle” system powers.

Register and learn more: http://oregontrainingnetwork.com/writing-effective-agile-use-cases/

In this fast paced, hands-on one day course, you will learn and experience the principles and practices of Lean Thinking applied to service industries (non-manufacturing). During this course you will “learn to see” waste in any process, enabling you to identify opportunities for improving speed, quality, cost, innovation, employee engagement, and customer satisfaction.

Lean operates across three levels of an organization.

* <b>At the individual level</b>, Lean enables people to do their daily work, while improving how they do this work, always with a keen focus on what their customers want.
* <b>At the management systems level</b>, Lean focuses on cross-functional activity, breaking down organizational silos, balancing demand and workload so processes flow smoothly.
* <b>At the executive level</b>, Lean connects organization strategy with management systems and daily improvement activities, ensuring that everyone in the organization is communicating clearly and focusing on process improvements that yield the greatest benefit to the organization.

You’ll return to your organization with:

* Hands-on experience with fundamental Lean tools and techniques that drive process improvement
* The understanding needed to begin investigating the flow of work and information within your organization, identifying opportunities to increase value and reduce waste
* A clear comprehension of the value Lean offers in terms of speed, quality, cost, innovation, employee engagement and customer satisfaction, and an ability to articulate that value within the context of your own organization.

More info: http://oregontrainingnetwork.com/lean-for-service/