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Have you ever written a nice friendly email and gotten a reply that seems like they read a whole different email?
In Open Source communities we write to each other all the time, but weâre not really writing, weâre speaking with our fingers. Text is our primary way to communicate, but text has problems. Speaking conveys subtle emotional cues that as social animals we rely on; text strips them out. A thoughtful correspondent can put those emotions back, but weâre often not thoughtful.
This talk is about the special problems of textual communication: mitigating them; ensuring that what you mean to say is what is understood; interpreting messages that seem totally out of whack; and increasing empathic bandwidth.
About the author
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NóirÃn Plunkett is a jack of all trades, and a master of several. By day, she works for Eucalyptus Systems, as a geekEnglish translator, and general force multiplier. She's passionate about community, communication, and collaboration.
Her open source work epitomizes the saying âif you want something done, ask a busy personâ: NóirÃn cut her teeth on the httpd documentation project at Apache, but soon started running conferences for the Apache Software Foundation . She was involved in setting up the Community Development project, is Org Admin for the Google Summer of Code (with more than 40 students!), and continues to contribute to projects as diverse as Infrastructure and Incubator.
NóirÃn was the first woman on the board of the Apache Software Foundation, and continues to sit on the board of the Open Cloud Initiative. She's also an advisor to The Ada Initiative, supporting women in open technology and culture.
When sheâs not online, NóirÃn often found on the dance floor or down at the pub, although sheâs also a keen harpist & singer, and an excellent sous chef! |
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Have you ever written a nice friendly email and gotten a reply that seems like they read a whole different email?
In Open Source communities we write to each other all the time, but weâre not really writing, weâre speaking with our fingers. Text is our primary way to communicate, but text has problems. Speaking conveys subtle emotional cues that as social animals we rely on; text strips them out. A thoughtful correspondent can put those emotions back, but weâre often not thoughtful.
This talk is about the special problems of textual communication: mitigating them; ensuring that what you mean to say is what is understood; interpreting messages that seem totally out of whack; and increasing empathic bandwidth.
About the speaker
----------------------
NóirÃn Plunkett is a jack of all trades, and a master of several. By day, she works for Eucalyptus Systems, as a geekEnglish translator, and general force multiplier. She's passionate about community, communication, and collaboration.
Her open source work epitomizes the saying âif you want something done, ask a busy personâ: NóirÃn cut her teeth on the httpd documentation project at Apache, but soon started running conferences for the Apache Software Foundation . She was involved in setting up the Community Development project, is Org Admin for the Google Summer of Code (with more than 40 students!), and continues to contribute to projects as diverse as Infrastructure and Incubator.
NóirÃn was the first woman on the board of the Apache Software Foundation, and continues to sit on the board of the Open Cloud Initiative. She's also an advisor to The Ada Initiative, supporting women in open technology and culture.
When sheâs not online, NóirÃn often found on the dance floor or down at the pub, although sheâs also a keen harpist & singer, and an excellent sous chef! |