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This dynamic 3-day course introduces the ITIL Service Lifecycle for managing IT services to deliver on business expectations, and an engaging, case study based approach to learning the core disciplines of ITIL practices. Students will be positioned to successfully pass the exam required for entry to all intermediate or advanced certification tracks.
<b>At the end of this course, you will be able to:</b>
* Understand and explain the key principles and concepts of IT Service Management.
* Identify strategic benefits of implementing ITIL in an organization, and the need for IT to become integrated with Business Services.
* Explain basic ITIL concepts, definitions and processes and how they map to the Service Lifecycle.
* Identify the basic concepts and definitions related to the Service Lifecycle.
* Identify the activities and roles involved with the Service Lifecycle.
* Identify opportunities for Continual Service Improvement, not merely in daily operations, but across all aspects of IT Service delivery.
* Identify the factors that affect the effectiveness of the Service Lifecycle.
* Successfully negotiate the exam in preparation for gathering further capabilities for yourself and your organization.
Register: http://itil-v3-foundation-0212.eventbrite.com/ |
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Eric, Thank you so much for wiinrtg such a nice post. We're so glad you found our report valuable and the concept of the New Media Life Cycle worth talking about. We're excited to watch GetSatisfaction grow and we'll be wiinrtg about you again, I'm sure. Thanks again for the kind words. - Andrew |