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The marching orders for todayâs IT leaders are clear: provide run-the-business projects and services better, faster and cheaper, in order to free up time and money to focus on initiatives that will drive business growth and innovation.
To accomplish this, we need a disciplined approach to improving the quality, consistency, availability, and cost of IT services. This is the intent of ITIL, which is founded upon Dr. Demingâs Plan-Do-Check-Act (PDCA) cycle of continual improvement of processes, products and services. By quickly addressing root causes of problems, we can improve the stability and quality of the overall environment. This in turn reduces the number of incidents, freeing up capacity to provide more and better IT services to the business at a lower cost. When properly adopted, ITIL transforms the IT organization from reactive problem responders into providers of high quality services to satisfied customers.
Attendees are encouraged to bring real scenarios and challenges to discuss with the class, as we learn to apply Lean Thinking to improve IT Services. Many organizations have begun to adopt IT Service Management thinking, but this course focuses in on the âhow we do itâ factor.
More info: http://learningforleverage.com/events/lean-it-for-itil/ |
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The marching orders for todayâs IT leaders are clear: provide run-the-business projects and services better, faster and cheaper, in order to free up time and money to focus on initiatives that will drive business growth and innovation.
To accomplish this, we need a disciplined approach to improving the quality, consistency, availability, and cost of IT services. This is the intent of ITIL, which is founded upon Dr. Demingâs Plan-Do-Check-Act (PDCA) cycle of continual improvement of processes, products and services. By quickly addressing root causes of problems, we can improve the stability and quality of the overall environment. This in turn reduces the number of incidents, freeing up capacity to provide more and better IT services to the business at a lower cost. When properly adopted, ITIL transforms the IT organization from reactive problem responders into providers of high quality services to satisfied customers.
Attendees are encouraged to bring real scenarios and challenges to discuss with the class, as we learn to apply Lean Thinking to improve IT Services. Many organizations have begun to adopt IT Service Management thinking, and this course focuses in on the âhow we do itâ factor.
More info: http://learningforleverage.com/events/lean-it-for-itil/ |