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Green Bits

310 SW 4th Avenue Suite 700
Portland, OR 97204, US (map)

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  • Tuesday
    Feb 4 2020
    February 2020 Joint meetup with Write the Docs and Support Driven: Knowledge-Centered Support
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    Green Bits

    KCS (Knowledge-Centered Support) is a methodology that brings together support and writing. In that spirit, February's meetup is a collaboration between the Write the Docs and Support Driven communities.

    We'll hear Jack Harrison-Sherlock present on how Vend implemented KCS to a global team of 60 spread across 3 offices, doubling their self-service rate and empowering their team to contribute to a single knowledge base. Jack is the Senior Continuous Improvement Lead in the Support Operations team at Vend, where he owns the Support platform/tech and manages special projects.

    • 6:30 to 7:00 Networking
    • 7:00 Presentation
    Website