ACHIEVING IT SERVICE EXCELLENCE is not just a desire but a necessity to position your IT organization as the competitive “provider of first choice.” Technology for most organizations is a commodity; having a service oriented team is where you will truly begin to gain competitive advantage. Successful IT organizations have an IT Service Strategy that is based on a common definition of service and an understanding of what is important from your clients’ perspective. “Achieving IT Service Excellence” means that everyone from the CIO to the individual contributor delivers consistent service and manages the client’s expectations on an ongoing basis.

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