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Getting back into the (right) deliverables business

308 SW 2nd Ave Fifth Floor
Portland, OR 97204, US (map)
Public WiFi



This month Rian van der Merwe will be giving a talk entitled "Getting back into the (right) deliverables business"

I feel a little bad for the static wireframe. It's had a bad year. In fact, UX deliverables in general have had a bad couple of years. There's a growing skepticism about the value of Personas and other traditional UX artefacts, as well as an onslaught of "get out of the deliverables business" refrains from Lean methodologies.

All of this led me to lots of introspection about deliverables, and if it’s actually possible to create deliverables that are useful to help create better products.

In this talk I’ll tell our story. How we stripped down all our deliverables to almost nothing, and then started building it all up again slowly by asking ourselves, “What is absolutely necessary for us to do a great job?” I’ll discuss some of the deliverables we’ve since created (such as Expanded Journey Maps and Content Slice Diagrams), how they’re useful to us, and how you might be able to use them in your design process as well.

We’ve come to realise that not all UX deliverables are bad. Only bad deliverables are bad.

About Rian

Rian is passionate about designing and building software that people love to use. After spending several years working in Silicon Valley, he is currently Director of User Experience at consultancy Flow Interactive in South Africa. He also writes regularly about design, technology, and software development for Smashing Magazine and his own site, Elezea.