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SAOpdx: ITIL Intermediate: Release, Control, & Validation

Portland State University (PSU) - Smith Memorial Center



Course Length: May 11-15, 2009

  This 5-day course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

  #saopdx #otn #itil