ACHIEVING IT SERVICE EXCELLENCE is not just a desire but a necessity to position your IT organization as the competitive “provider of first choice.” Technology for most organizations is a commodity; having a service oriented team is where you will truly begin to gain competitive advantage. Successful IT organizations have an IT Service Strategy that is based on a common definition of service and an understanding of what is important from your clients’ perspective. “Achieving IT Service Excellence” means that everyone from the CIO to the individual contributor delivers consistent service and manages the client’s expectations on an ongoing basis.

More info: http://learningforleverage.com/events/achieving-it-service-excellence/

This highly interactive, instructor-led simulation is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of DevOps and Agile, Lean, ITIL® best practice in your organization. It helps accelerate the adoption of DevOps across the enterprise, while successfully turning DevOps opponents into advocates. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team. This unique experiential learning approach causes breakthrough understanding and transforms learning into an engaging, fun, and memorable shared experience.

HOW IT WORKS

The DevOps simulation experience is a role-based workshop, focused on the software development and deployment lifecycle. The simulation is highly realistic, and leverages game dynamics to empower cross-functional teams with a shared vision of successful DevOps practices. Participants from a variety of disciplines are immersed into a simulated environment whereby they are challenged to release new products while internal and external forces continually change. This realistic approach delivers a level of tension and excitement that creates an ‘A-HA!’ moment for all involved.

WHAT YOU'LL EXPERIENCE

Accelerated understanding of the benefits of DevOps best practice to large audiences

Rapid familiarization with DevOps terminology and Agile, Lean and ITIL v3 processes

Understanding of how DevOps best practice can facilitate alignment of IT to business objectives

Understanding of DevOps practices that can be executed with immediate effect

WARNING: THE WEBSITE FOR THIS EVENT SAYS IT WILL BE RESCHEDULED FOR FEBRUARY 2012. THIS SHOULD LIKELY BE DELETED FROM CALAGATOR.

How does your company rate among top high tech talent? What are your employees saying about their experience of where they work to their colleagues? In this globally competitive business environment, your people have to be engaged and developed in line with the pace of your business. You also must create a work environment that will increase your organization’s ability to attract and keep top talent. This workshop will provide both peer-to-peer mentoring opportunities and skill development from our expert to enhance engagement, productivity and ultimately attract and retain a workforce that will help you maintain your competitive edge.

More information: http://learningforleverage.com/events/top-tech-talent/

This workshop incorporates this research with skill development – to help leaders and managers attract top technology talent by building an engaged, loyal and productive workforce.

At this workshop you will learn how to:

• Identify strategies that your organization can implement to attract top talent
• Discover how managers can improve business results by tapping employee potential
• Create an inclusive corporate culture that rewards innovation
• Understand and explore techniques for communicating with the generations in the workplace
• Develop varying management strategies for employees with differing behavioral styles
• Learn techniques for giving impactful performance feedback
• Explore how to retain employees by capitalizing on their strengths and providing career development opportunities
• Discover how employees can work together to maximize the growth of your organization
More information: http://learningforleverage.com/events/top-tech-talent/

HDI, the leading membership association and certification body for IT service and support professionals, will be holding its first Portland chapter meeting!

This will be an open meeting for professionals who are involved in IT Service Management and are looking to network with others in the industry.

For more info on HDI, www.thinkhdi.com

Agenda: 12:00 - 12:45 Lunch and Networking 12:45 - 1:15 Local Chapter Interest Meeting Presentation

Eric, Thank you so much for wiinrtg such a nice post. We're so glad you found our report valuable and the concept of the New Media Life Cycle worth talking about. We're excited to watch GetSatisfaction grow and we'll be wiinrtg about you again, I'm sure. Thanks again for the kind words. - Andrew

This dynamic 3-day course introduces the ITIL Service Lifecycle for managing IT services to deliver on business expectations, and an engaging, case study based approach to learning the core disciplines of ITIL practices. Students will be positioned to successfully pass the exam required for entry to all intermediate or advanced certification tracks.

At the end of this course, you will be able to:

• Understand and explain the key principles and concepts of IT Service Management.
• Identify strategic benefits of implementing ITIL in an organization, and the need for IT to become integrated with Business Services.
• Explain basic ITIL concepts, definitions and processes and how they map to the Service Lifecycle.
• Identify the basic concepts and definitions related to the Service Lifecycle.
• Identify the activities and roles involved with the Service Lifecycle.
• Identify opportunities for Continual Service Improvement, not merely in daily operations, but across all aspects of IT Service delivery.
• Identify the factors that affect the effectiveness of the Service Lifecycle.
• Successfully negotiate the exam in preparation for gathering further capabilities for yourself and your organization.

Register: http://itil-v3-foundation.eventbrite.com/