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DTSTART:20191103T020000
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CREATED;VALUE=DATE-TIME:20200108T051032Z
DTEND;TZID=America/Los_Angeles;VALUE=DATE-TIME:20200204T200000
DTSTART;TZID=America/Los_Angeles;VALUE=DATE-TIME:20200204T183000
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UID:http://calagator.org/events/1250476645
DESCRIPTION:KCS (Knowledge-Centered Support) is a methodology that brings
  together support and writing. In that spirit\, February's meetup is a c
 ollaboration between the Write the Docs and Support Driven communities.&
 #13\;\n&#13\;\nWe'll hear Jack Harrison-Sherlock present on how Vend imp
 lemented KCS to a global team of 60 spread across 3 offices\, doubling t
 heir self-service rate and empowering their team to contribute to a sing
 le knowledge base. Jack is the Senior Continuous Improvement Lead in the
  Support Operations team at Vend\, where he owns the Support platform/te
 ch and manages special projects.&#13\;\n&#13\;\n&#13\;\n6:30 to 7:00 Net
 working&#13\;\n7:00 Presentation&#13\;\n\n\nTags: Technical Writing\, do
 cumentarians\, documentation\, support\, KCS\n\nImported from: http://ca
 lagator.org/events/1250476645
URL:https://www.meetup.com/Write-The-Docs-PDX/events/267740062/
SUMMARY:February 2020 Joint meetup with Write the Docs and Support Driven
 : Knowledge-Centered Support
LOCATION:Green Bits: 310 SW 4th Avenue Suite 700\, Portland OR 97204 US
SEQUENCE:1
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