BEGIN:VCALENDAR PRODID;X-RICAL-TZSOURCE=TZINFO:-//Calagator//EN CALSCALE:GREGORIAN X-WR-CALNAME:Calagator METHOD:PUBLISH VERSION:2.0 BEGIN:VTIMEZONE TZID;X-RICAL-TZSOURCE=TZINFO:America/Los_Angeles BEGIN:DAYLIGHT DTSTART:20140309T020000 RDATE:20140309T020000 RDATE:20150308T020000 RDATE:20160313T020000 TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT END:DAYLIGHT BEGIN:STANDARD DTSTART:20141102T020000 RDATE:20141102T020000 RDATE:20151101T020000 TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST END:STANDARD END:VTIMEZONE BEGIN:VEVENT CREATED;VALUE=DATE-TIME:20140722T095458Z DTEND;TZID=America/Los_Angeles;VALUE=DATE-TIME:20140805T103000 DTSTART;TZID=America/Los_Angeles;VALUE=DATE-TIME:20140805T073000 DTSTAMP;VALUE=DATE-TIME:20140722T095458Z LAST-MODIFIED;VALUE=DATE-TIME:20140823T221740Z UID:http://calagator.org/events/1250466691 DESCRIPTION:Please join us for a two-part panel on August 5th as we explo re the growing trend of using social media in a service setting. \;\ n \;\nPanel 1: Using Social Media as a Client Service Strategy: The L egal\, Employee and Business Risks and Rewards \;\n \;\nPanel 2: U sing Social Media as a Client Service Strategy: Best Practices - What to Adopt and What to Avoid when Implementing a Social Strategy \;\n ___ _______________________________________________ \;\nPanel I: The Lega l\, Employee and Business Risks and Rewards \;\n \;\nThere’s a lot of buzz around using social media to add a value to your service strate gy\, but it is not risk free. Do you know some companies consider " \;connecting"\; with a client on a social media site as a breach of confidence? When you work in a regulated industry bound by HIPAA etc b ut your customers want to share their private information\, how do you b alance their needs with the business need to adhere to regulation? How much risk are you willing to take as an organization? Are you even the r ight business to be adopting a social medial service strategy? \;\n \;\nLearn about some of these risks and rewards as you embark or enh ance your service strategy as it relates to social media. \;\n \;\ nPanelists: \;\n \;\nJean Ohman Back\, Attorney\, Schwabe\, Willia mson &\; Wyatt- As a member of Schwabe’s Litigation Section and the L abor and Employment practice group\, Jean advises employers about state and federal employment laws. \;\n \;\nJean will discuss the legal risks for employers based on employee use of social media and how to mi tigate risks when employees are not trained to understand the guidelines of what's appropriate. She will also share examples of where employees have misfired and what employers have done to manage damage control and avoid future risks. \;\n \;\nJeremy Solly\, Social Media Manager\ , Cambia Health Solutions – As an experienced marketing strategist with an entrepreneurial spirit and a passion for utilizing innovative technol ogy\, Jeremy has spent his 7 years in online content curation\, web deve lopment\, email marketing\, SEO\, key account sales\, social media strat egy\, and marketing and public relations for both the B2C and B2B indust ries. \;\n \;\nJeremy will discuss why it’s important to give your customers the choice to use social as a vehicle to engage with your ser vice department\, even in industries with tight regulations and controls on data\, such as the health care industry. \;\n \;\nDavid Kaste ndick\, Social Customer Delivery Manager with Adobe Systems - As a leade r within Adobe's Customer Care group\, David has focused on evangelizing the use of social media as a support engagement platform. \;\n \; \nDavid will discuss the factors that must be considered when an enterpr ise chooses to start supporting customers via social channels. \;\n& #13\;\nModerator: \;\nClaire Hernandez\, Client Services Consultant & #13\;\n \;\nPanel 2: Best Practices - What to Adopt and What to Avoid when Implementing a Social Strategy \;\n \;\nNow that you've deci ded to add social to your overall services strategy\, how do you impleme nt it effectively? Find out what measurements make sense to track and h ow to get your employees ready. Hear how to engage your customers and f ind out how to reduce call volume while increasing customer satisfaction . Learn from a panel of services department executives on what's worked\ , what hasn't\, and the overall impact on their customers and their comp anies. \;\n \;\nPanelists: \;\n \;\nAdam Mertz\, Sr. Directo r\, Product Marketing\, Jive Software - Adam has worked with hundreds of companies as they plan and implement social strategies. Adam leads Jive 's go-to-market plans for the JiveX customer and partner community platf orm\, and also works analysts focused on social for prospect\, customer\ , partner and employee uses. \;\n \;\nAdam will discuss the enormo us rewards that can come from changing the way companies engage customer s. Adam will provide examples of companies effectively turning their cu stomers into an extension of their support team\, and in the process ach ieving double-digit percentage improvements in 3 key areas: 1) Lower sup port calls and cases 2) Higher customer satisfaction 3) Accelerated new and repeat sales. \;\n \;\nMichelle Mattson\, Sr. Manager - Social Customer Support\, T-Mobile - T-Mobile has been busy disrupting the mar ketplace by making Un-carrier moves that are forcing the other guys to t ry to compete with its strong data network\, no contracts\, and Un-carri er pricing. With each Un-carrier move\, it is imperative that T-Mobile is ready to answer questions\, resolve issues and engage with the excite ment across its social media properties. \;\n \;\nMichelle will cover how T-Mobile’s social customer support (T-Force) team has evolved in the social media space over the past 2 years and how they’re more foc used now than ever with companies bold Un-carrier movement. \;\n &# 13\;\nModerator: \;\nChris Adamek\, Managing Director\, ACME Business Consulting \;\n \;\nWhen: Tuesday\, August 5\, 2014 \;\nTime : 7:30 AM – 10:30 AM \;\nWhere: The Multnomah Athletic Club\, 1849 SW Salmon St\, Portland\, OR 97205 \;\nCost: $35 Members\, $55 Nonme mbers \;\n \;\nSeries Sponsor: HealthSparq \;\n \;\nSponsor ships available. Contact kari.naone@techoregon.org. \;\n\n\nTags: Cu stomer service\, client services\, technology service\, service\n\nImpor ted from: http://calagator.org/events/1250466691 URL:http://www.techoregon.org/event?eventid=11836119151 SUMMARY:Using Social Media as a Client Service Strategy - Risk\, Rewards and Best Practices to Adopt LOCATION:Multnomah Athletic Club: 1849 SW Salmon St.\, Portland OR 97205 US SEQUENCE:2 END:VEVENT BEGIN:VEVENT CREATED;VALUE=DATE-TIME:20160527T201009Z DTEND;TZID=America/Los_Angeles;VALUE=DATE-TIME:20160615T200000 DTSTART;TZID=America/Los_Angeles;VALUE=DATE-TIME:20160615T170000 DTSTAMP;VALUE=DATE-TIME:20160527T201009Z LAST-MODIFIED;VALUE=DATE-TIME:20160527T201009Z UID:http://calagator.org/events/1250470358 DESCRIPTION:Please join us for the Third Wednesday Client Operations and Services Community Happy Hour - come meet\, mingle and get to know fello w tech services professionals in a casual setting on the evening of Wedn esday\, June 15th at 5:00 PM. \;\n \;\nThe mission of the Client O perations and Services Community is to define and deliver customer succe ss through building relationships and leveraging technology. \n\nTags: c lient services\, client operations\, implementation\, account management \n\nImported from: http://calagator.org/events/1250470358 URL:https://www.techoregon.org/events/client-operations-and-services-comm unity-third-wednesday-happy-hour-0 SUMMARY:Client Operations & Services Community - Third Wednesday Happy Ho ur LOCATION:Thirsty Lion: 71 Sw 2nd Ave\, Portland Oregon 97204 US SEQUENCE:1 END:VEVENT END:VCALENDAR